Frequently Asked Questions


  • Once a product has been added to your cart,
    1) Go to the CART page (on the top right of the screen)
    my cart on header 2) Scroll down to see the HAVE A COUPON CODE button
    coupon code field in cart 3) Enter your coupon code and click on APPLY
    4) Start saving on all your favourite brands & products

    Please note that some exclusions apply.

  • Coupons can be used on all products on the website (excluding products protected under MAP pricing). If you believe there may be an issue with your coupon code, feel free to contact our sales or support team.

  • Unfortunately, coupon codes cannot be stacked. Only one coupon code may be used per order.

  • Unfortunately, we are not able to apply any discount on products protected under MAP pricing policy. MAP or Minimum Advertised Price is a policy put in place by manufacturers to disallow retailers from selling their products below a specified price. Any attempt to violate this policy on protected products can cause retailers to lose their authorized dealer status. For more information including a list of brands protected under MAP, visit our MAP exclusions page.

  • Don't see your order listed in your "My Account"? Follow these simple steps to add your order into your TDot Performance account:
    1) Log in to your TDot Performance account
    link order step 1 2) Click on the My Account button (located in the top-right corner)
    link order step 2 3) Select LINK OLD ORDERS on the left-hand side
    link order step 3 4) Enter your ORDER NUMBER and SHIPPING POSTAL CODE and click LINK ORDER
    link order step 4 5) If the information entered matches an existing order not associated to any other account, the order will be added to your account

  • See a shipping & handling charge on TDot Performance or your Order Invoice? If you see a shipping amount on your invoice or on a product page when selecting your shipping destination, this means that the product includes a CORE DEPOSIT.

    core fee in product page core fee in cart page

  • Certain products have recyclable components and it is common for core charges, or core prices, to be applied to these items by the manufacturer. Core charges are applied at the time of purchase and is FULLY REFUNDED once the recyclable part is returned. Please keep in mind that core charges are included as a shipping charge on our website and will be fully refunded, tax charge inclusive, as soon as the recyclable part is returned. For specific brands, it is the customer's responsibility to send back the core part to the manufacturer, and the manufacturer will send the customer a cheque in return.


  • The best way to know if a product is in stock is to either email our sales team at or to call our sales line 1-800-276-7566.

    Unfortunately, with a website of over 700,000 products, it is very hard to get live inventory data as this information can change every minute. However, when a product is not in stock at the time of order processing, we make sure to inform the customer regarding the estimated time of arrival (ETA) and will only proceed with the order if the customer confirms the special order wait time provided to us by the manufacturer themselves.

  • This means that the product ordered was not in stock in our warehouse at the time of order processing and would need to be special ordered directly from the manufacturer. Since the product comes directly from the manufacturer, the Estimated Time of Arrival (ETA) may take longer.

    The ETA provided in the email refers to the time it will take the manufacturer to ship out the product to our warehouse (to clear duties and other border fees) and then out to you. It is important to know that when it comes to special orders, we are 100% at the mercy of the manufacturer and can only get the product shipped out as quickly as they are able to. Any backorder or production delays they may be having will directly affect the ETA of the product.

  • Best Price Guarantee - We'll beat the lowest price by 10% of the difference!

    We are proud of the fact that we have the lowest prices on the market. To back this guarantee, we have created a price match guarantee for certain products where the Price Match badge is present. To be eligible for a price match, customers will need to contact us via email at or by calling us at 1-800-276-7566. In order to be eligible for a price match, customers will need to inform us of three things: First, the item must be the exact same (brand/product/finish/etc.). Second, the item is present, in stock, and must be sold in Canadian Dollars. And third, customers must provide us with a valid link to the product they are looking to price match.

  • We are strictly e-commerce and do not have a storefront.

Payment Methods

  • We accept all major credit card companies including Mastercard, VISA, & American Express. PayPal Express Checkout is additionally, available to help you process your order quickly and securely using your PayPal account. We also work with PayBright which allows customers to purchase products securely while breaking down the cost of the purchase into a series of bi-weekly or monthly installments. E-Transfer payments are also available by contacting us at 1-800-276-7566.

  • Every order placed on will be charged at the time of purchase.

  • Depending on the issuing bank, it may take anywhere from 2 to 7 business days for the refund to be reflected on your banking statement. The moment a refund is processed by TDot Performance, a credit memo will be sent to the email address associated with the order.

  • PayBright is Canada's leading installment payment provider. They offer consumers the option to break down the cost of a purchase into several affordable payments.

    How to use PayBright on your order:

    Step 1: Select PayBright at checkout (on qualifying purchases over $300)
    Step 2: Get set up. Use your mobile phone number to set up your PayBright plan within 60 seconds
    Step 3: Enjoy your purchase! Confirm your payment plan and then you're done! Enjoy your purchase today and pay later

  • PayBright does an instant, soft credit check with a bureau (such as Equifax or TransUnion) when you’re paying in Equal Monthly Payments, using a PayBright Virtual Card, Prequalifying or when you Pay in 4 biweekly installments.

    Please Note: If you are applying for an Equal Monthly Payments plan through multiple retailers, each application will be subject to a credit check. All applications through PayBright's partner, easyfinancial, are subject to a hard credit check and may impact your credit score.

  • If you have an issue with any payment through PayBright, please visit PayBright's Help Center. Please have your Agreement Number ready.

Orders & Shipping

  • The moment a tracking number is available on your order, it will be emailed to the email address associated with the order. You can also get tracking information on your order by visiting the MY ACCOUNT page (while signed into your TDot Performance account).

  • Depending on the product ordered and the customer's shipping address, we may use a wide variety of shipping couriers. Majority of our orders will ship Ground and include couriers such as: Purolator, UPS, FedEx, Canada Post, Loomis Express, DHL & CanPar.

    Oversized/Overweight Items will ship via Purolator Freight or Day & Ross.

  • Unfortunately, at the moment, we are unable to ship to PO BOX addresses. The good news is that we can ship it to another valid shipping address of your preference or the closest verified shipping courier depot for pick up (based on the shipping courier needed to be used). If a PO BOX address is used on an order, a member of the TDot Performance team will reach out and work with you to ensure the product gets to you hands.

  • A majority of our products are shipped from multiple warehouses located across Canada. In certain cases, we deal with manufacturers directly and the product may ship from the USA. This is to ensure the best availability, fastest shipping and top prices so we can pass off the savings to you. No need to worry as we will make sure that you are charged No Duty, Import or Brokerage fees.

  • Shipping will be free on almost every order on TDot Performance.

    Unfortunately, due to the geographic realities of operating in Canada, we may have to charge an additional shipping fee on shipments going to remote/rural addresses. This is because the couriers charge us extra fees to ship to these locations as they may be less serviceable for them. TDot Performance will take on as much of the shipping as we are able to before we pass on some of the shipping costs to the customer and will also look at alternative shipping methods which may be cheaper. This is the only way we can be profitable on these orders.

    Additional shipping charges may also apply on overweight or oversized products. Once again, this fee is imposed on us by the courier.

    In either case, a TDot Performance representative will contact you if extra shipping is required and we will only be able to proceed on the order once we have a confirmation from the customer.

  • While we are a Proudly Canadian company with our headquarters located in Toronto, Ontario, some of our products may be shipping directly from the USA to your door.

    We do deal with certain manufacturers directly in the USA in order to have faster shipping times and also have the best pricing possible. Though some products may come from the USA, you will not need to worry about any duty, import or brokerage fees as we will have all of that covered. If in any case, the paper work is filled out incorrectly by manufacturer and UPS requires you to pay any of the import, brokerage and duty fees, simply send us a copy of the UPS invoice and receipt (if you have already paid) and we shall ensure you are reimbursed. The process to get the refund may take about 3-4 weeks but we will make sure 100% that you are reimbursed for these fees. You can email the copy of your invoice and/or paid receipt from UPS along with your order number to with your order number to be resolved by a member of our Support Team.

  • Unfortunately, once a shipping address is entered into our system, it cannot be modified or changed in any way for security reasons. In the case that you need the address changed on an order that has not shipped yet, please email us at along with your order number and a member of our Support Team will let you know the best way to have your request addressed.

  • If the product has not been shipped or processed, changes may be made on the order. Any price differences will be addressed and will need to be either charged to the customer or partially refunded. Please contact us as soon as possible with regards to your request at along with your order number, part number and issue.

    PLEASE NOTE: If the item has already been processed or shipped, we will not be able to alter/modify the order.

  • All orders processed on TDot Performance will have all the applicable taxes charged to them. If you have a Certificate of Indian Status Identity Cards, please send us an email to along with your order number and we will work to get the applicable taxes get exempt and refunded back to you.

Returns, Exchanges & Warranty

  • We have a 30-day money back return policy on orders as long as the product has not been installed, opened or altered in any form. The product must also be in an unused and re-sellable condition or the return will be rejected.

    Damaged, defective, and incorrect products received by the customer will be refunded or exchanged at no cost to the customer. However, for any returns that is not the result of TDot Performance's error, the customer will be responsible for the return shipping and will not be reimbursed the original shipping fee incurred by TDot Performance.

    Customers may contact us should they choose to return or exchange merchandise. This will prevent confusion and allow us to make arrangements for the merchandise to be returned. See our policy page for more details on our return policy.

    Please email us at along with your order number, part number and issue or by using our contact form.

  • Please email us at along with your order number, part number and reason for your return. You can also fill out a return form.

  • If there are any issues with the product you have installed and used and it is covered by the manufacturer's warranty, TDot Performance will help facilitate that warranty.

    We will need proof of the issue including pictures/videos which will be forwarded to the warehouse/manufacturer. These will be required in order to validate the claim as an RMA will be needed prior to sending the product back. These can be emailed to along with your order number, part number and issue (including proof).

    PLEASE NOTE: Our typical return policy would require the defective product to be sent back first before we can ship out the replacement. If a replacement is needed urgently, a new order can be processed out for the replacement and the refund will be completed once the initial item is sent back.

  • After we receive and complete inspection of the product, TDot Performance will process the refund transaction. This should be within 2-3 business days of receiving the product.

    PLEASE NOTE: It may take 2-7 days for the refund to appear on your statement depending on the financial institution.

  • Unfortunately, we do not have the option for drop off or pick ups as our warehouses only allow authorized vehicles for entry. This is done to ensure the safety and security of our customer. All returns must be shipped back with a tracking number that can be viewed online.

  • Though TDot Performance does offer free shipping (on most products), we are charged by the shipping couriers to get the product out to your door. These charges are not charged to the customer when they receive their products.

    In the case something is returned back to TDot Performance due to some personal preference by the customer (and no issue with the parts itself), we are not reimbursed by the shipping couriers for the charges and cannot be held responsible for them. The original shipping fee that we were charged to get the item shipped to you will be deducted from the refund once the item is back.

  • In certain scenarios, a TDot Performance representative may require picture/video as proof of the issue when setting up a claim. This is the case since the manufacturers and warehouses we deal with require proof in order to process an RMA. The proof sent will help validate the issue to make for a more seamless process.