TDot Package Protection

TDot Protection is a shipping protection service designed to give you peace of mind. It covers your online orders against loss, damage, or theft, so if anything goes wrong, we’re here to help with a quick and hassle-free resolution.

Unfortunately, lost or stolen packages have become more common as online shopping grows. Dealing with these issues can be frustrating and time-consuming. With TDot Protection, your order is covered, and if something happens, we’ll make the process easy so you can focus on what matters—receiving your purchase without worry.

Our shipping protection service provides peace of mind by covering your orders against loss, theft, and damage. If something goes wrong, we make the resolution process quick and hassle-free, ensuring you get the support you need.

TDot Protection offers a budget-friendly way to protect your order. For a minimal fee—either a flat rate for orders under $100 or a small percentage for larger purchases—you can shop worry-free, knowing your package is safeguarded. If any issues arise, we’ll resolve them quickly and smoothly, so you don’t have to worry. It’s a simple investment that guarantees coverage and provides a hassle-free solution if anything goes wrong.

TDot Protection makes the claims process simple and stress-free. If your order is lost, stolen, or arrives damaged, we’ll send a replacement at no additional cost right away and also include free shipping protection on the replacement. If a replacement isn’t available, we’ll work with you on the best possible solution. Simply file a claim with our customer support team, and we’ll handle the rest—making the process as smooth and stress-free as possible.

Shipping carriers like UPS, Canada Post, Purolator, and FedEx are responsible for delivering your package, but relying solely on their policies may not always give you the best outcome when something goes wrong.

Most carriers don’t cover theft—once a package is marked as delivered, it’s no longer their responsibility. Damage claims can be tricky since you often have to prove it was the carrier’s fault. And when it comes to lost packages, coverage is usually limited to items that were scanned but never delivered. If your package is delivered to the wrong address, you might not get your money back.

On top of that, filing a claim with a carrier can be time-consuming and complicated. You’ll often need to keep the original packaging, the damaged item, and your sales invoice, plus fill out detailed forms within a strict timeframe. Some carriers even require repair estimates or in-person inspections before they approve a claim. (You can check UPS, Canada Post, Purolator, and FedEx’s policies for more details.)

And even if your claim is approved, payouts are usually limited—often just $50 or $100—meaning you may not recover the full value of your purchase, let alone the time and effort spent on the process.

With TDot Protection, you don’t have to worry about any of that. Our coverage goes beyond standard carrier policies, and we’ve made the claims process fast, simple, and hassle-free. With just a few clicks, you can submit a claim and choose how you’d like it to be resolved. We offer a full replacement or a reimbursement, including shipping and taxes if the replacement is not available—whichever works best for you.

For a small fee, you get true peace of mind knowing your order is protected.

Want to learn more? Check out our protection policies, coverage costs, and seamless claims process—because protecting your purchase should be easy.

Once your order has shipped, TDot Performance will send you a tracking number so you can follow its journey. Some purchases may be considered special orders, in which case we’ll notify you with an estimated arrival date (ETA) and provide tracking details once it’s on its way.

If your tracking status shows that your package has been delivered, but you haven’t received it yet, don’t worry! Here are a few common scenarios that might explain why:

• Premature Scanning: Sometimes, carriers mark packages as "delivered" before they actually arrive. Give it a couple of days.
• Hidden Delivery Spots: Couriers may leave small packages inside mailboxes or place them in unexpected locations for safety. Check around your property, including porches, side doors, garages, or even behind plants.
• Neighbor Drop-Offs: If you weren’t home at the time of delivery, the carrier might have left it with a neighbor. It’s always worth asking around.
• Misdelivery: There’s a chance your package was mistakenly dropped off at a nearby address. Keep an eye out—someone may return it.

If you still haven’t received your package after five business days and you purchased TDot Protection, you can file a claim under the "stolen" category, and we’ll work on getting a resolution for you.

Note: Claims cannot be submitted before the five-business-day waiting period, as most packages turn up within this timeframe.

If you haven’t received tracking information for your order yet, it’s likely that we’re still processing and preparing your items for shipment.

Possible Reasons for Delays:

• Some items may be low in stock or temporarily back-ordered
• Supply chain disruptions may be affecting processing times.
• High-demand periods (holidays or sales events) may cause delays.
• Our warehouse team may be handling a large volume of orders.

Once your order is packed and ready to go, you’ll receive a tracking number via email. On rare occasions, your order may be shipped before the tracking number is sent. If you have any questions about your order status, feel free to reach out to our customer service team—we’re happy to help!

If Your Order Has Not Yet Shipped
If your order is still being processed, we may be able to update your shipping information. Please contact our customer service team as soon as possible. For security reasons, we can only make minor address adjustments. If a significant correction is needed, we may have to cancel the order and ask you to place a new one with the correct details.

If Your Order Has Been Shipped
If your order has been shipped to the wrong address, please contact our customer service team as soon as possible.

We’ll work with the shipping carrier to see if it can be re-routed to the correct address. If re-routing isn’t possible, the package may need to be returned to our warehouse. If that happens, you may need to place a new order with the correct shipping details and your original order will be refunded.

To prevent delays, we always recommend double-checking your shipping details at checkout. If you need assistance, our team is here to help!

If any items are missing from your order, please reach out to our customer service team so we can investigate and resolve the issue.

Possible Reasons for Missing Items:

• Backordered Items: If an item is temporarily out of stock, it may be shipped separately once available. You’ll receive a separate tracking number for that shipment.
• Fulfillment Errors: Occasionally, a mistake may occur during processing, and an item may have been left out of your order.

No matter the reason, we’re here to help! Contact us, and we’ll make sure you receive your missing items as quickly as possible.

If you received incorrect items in your order, please contact our customer service team with photos. We’ll work quickly to resolve the issue.

This type of mistake usually happens due to a fulfillment error, meaning the wrong items were accidentally packed and shipped. Our team will ensure you receive the correct products as soon as possible and will arrange a return if needed.

Reach out to us, and we’ll make sure you get the correct products as soon as possible!

If your order arrives damaged, TDot Protection has you covered.

How to File a Claim:

• Take Photos – Capture clear images of the damaged item(s) and the packaging they arrived in.
• Submit a Claim – File a claim with us within 30 days of delivery for a quick resolution.
• Return the Damaged Item – We require the damaged items to be shipped back to us at our expense. We’ll provide a prepaid return label to make the return process easy.

Once we receive the damaged product, we’ll issue a replacement. If you have any concerns, reach out to our customer service team—we’re happy to assist!

If your order is not protected by TDot Protection and arrives damaged, please contact our customer service for assistance.

If your item has a manufacturing defect—such as nicks, marks, or flaws that you suspect may have occurred before it was shipped—please contact our customer service team.

Since these issues happened before transit, TDot Protection does not apply. However, our return and refund policy may cover defects or quality concerns, so it’s always worth reaching out to us!

If an item covered by TDot Protection is out of stock, we won’t be able to send a replacement immediately. However, you have two options:

• Wait for Restock – We can hold your claim until the item becomes available again.
• Get a Refund – If you prefer not to wait, we’ll issue a full refund for the item.

Let us know how you’d like to proceed, and we’ll take care of the rest!

TDot Protection: Shipping Coverage

TDot Protection is a reliable service that safeguards your orders from loss, theft, or damage. If anything goes wrong, you can fix it in a few easy steps – no hassle, no stress. If you believe you’ve purchased our shipping protection by mistake, please review your options below.

If Your Order Has Already Shipped
Unfortunately, we can’t refund TDot Protection once your package is on its way. The good news? If anything happens—whether it’s lost, stolen, or damaged—our claims process is super easy, and we’ll ensure a quick resolution for you.

If Your Order Has Not Yet Shipped
If your order is still being processed and hasn’t been shipped, you can request a refund for TDot Protection by contacting our customer service team.

With TDot Protection, we want to ensure your orders reach you safely. Here’s what we cover when it comes to lost packages:

Packages Presumed to Be Lost
A package is considered “lost” if:

• It has never been marked as delivered
• There have been no tracking updates for at least five business days

If this happens, you can file a claim within 30 days of the last tracking update.

Elapsed Estimated Delivery Date

If your package is not delivered within three business days after the estimated delivery date and there are no tracking updates, it is likely lost. You’ll need to file a claim within 30 days of the last tracking update.

Partial Order Delivery

• Multiple Shipments: If your order was shipped in multiple packages and one or more of them do not arrive, those packages are considered “lost.” You need to file a claim within 30 days of the last tracking update.
• Single Shipment, Partial Delivery: If all items were shipped in one package but only part of the order arrived without signs of tampering, the package itself is not considered lost. In this case, please reach out to our customer service team for assistance.

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What We Don't Cover:

Incorrect Address, Delivery Problems, or Return to Sender

TDot Protection does not cover packages that could not be delivered due to:

• An incorrect or incomplete address entered at checkout
• Delivery barriers (e.g., locked gates, restricted access locations)
• Customer refusal of the package

In these cases, the shipping carrier may return the package to us as a "return to sender." Customers should contact our customer service team to resolve the issue.

If a returned package is then lost by the carrier (with no tracking updates for five business days), it will be considered lost, and a claim must be filed within 30 days of the last tracking update.

Incorrect Address Entered at Checkout

If you provided the wrong shipping address:

• Before shipment: Contact our customer service team as soon as possible to correct it.
• After shipment: Contact the shipping carrier to request a reroute.

TDot Protection does not cover lost packages due to an incorrect address.

Pre-Shipment, Label Created, or Shipment Information Received

Orders marked as:

• "Pre-shipment"
• "Label created"
• "Shipment information received"

… are still being processed and haven't shipped yet. This might be because of inventory delays or the carrier not having the package yet. Get in touch with our customer service team for help.

Orders Stuck in Customs

A package held in customs is not considered “lost” if the delay is because of:

• Incomplete paperwork
• Unpaid taxes, duties, or fees
• Prohibited or restricted items

If your package is held in customs, please contact our customer service team for assistance.

If your tracking shows that your package has been delivered, but you have not received it, it may be considered stolen.

Here’s what to do in this case:

• You must wait at least five business days after the marked delivery date (as packages are sometimes misplaced or scanned too early).
• If your package still has not arrived, you have up to 30 days from the delivery date to file a claim.

Delivered to the Wrong Address

If you provided the correct address at checkout, but the shipping carrier delivered your package to the wrong location, it will be considered stolen.

Here’s what to do in this case:

• You must wait at least five business days in case a neighbor or someone else received it by mistake and has returned it.
• If it has not been returned, you must file a claim within 30 days of the delivery date.

Damaged Items

An item is considered damaged only if it arrives unusable due to shipping-related damage. If you think something is damaged, here’s how to file a claim:

• You must submit clear photos or videos of the damaged item(s) as proof.
• Claims must be submitted within 30 days of the delivery date.

In most cases, you will not be required to return the damaged item. However, our customer service team may request an exception in certain situations.

Manufacturing Defects

TDot Protection does not cover defects that occurred before shipment, such as:

• Minor nicks or marks
• Issues unrelated to transit damage

If you believe your item has a manufacturing defect, please contact our customer service team, as these cases may be covered under our return or refund policy.

Late Claim Filing

To ensure your claim is processed, please submit it within:

• 30 days from the last tracking update (for lost orders)
• 30 days from the delivery date (for stolen or damaged orders)

Claims submitted after these deadlines may not be approved.

Out-of-Stock Items

If your lost, stolen, or damaged item is out of stock, TDot Protection will issue a refund instead of a replacement.

If your order was lost, stolen, or damaged during transit, we’ve made the resolution process quick and stress-free.

Follow these simple steps to get started. Click here and follow the instructions. Ensure that you select that you purchased TDot Protection.

We’re here to help—please reach out if you have any questions!